Retaining the Customer and Building a Food Delivery Business in the Restaurant Industry.

Malt & Salt leads panel discussions on hard hitting topics affecting and shaping the restaurant industry at the Gulf Host Restaurant Development Conference.

Attending and participating in the Gulf Host Restaurant Development Conference for the second year in a row was a very exciting and an enriching experience.

Malt & Salt Hospitality was involved in panel discussions and networking throughout the conference. Highly charged topics of Retaining the Customer and Building a Food Delivery Business in the Restaurant Industry were key areas of participation for us.

With the topics being very close to our hearts, the level of engagement & quality of discussions from all panelists were of a very superior grade. Akhilesh moderated both the panels and spearheaded critical points pertaining to the exciting topics.

Retaining the customer involved not only a high bent into marketing tactics, building customer loyalty and factors of maintaining stickiness but also dealt with in-depth analysis of operational capabilities, cuisine standards and operating procedures thereby creating a cocoon of the customer engagement cycle.

Building a Food Delivery business allowed the discussion to dive deep into the psyche of customer’s taste preferences, spending patterns, food packaging & quality, logistics of the delivery mechanism, training, managing each touchpoint in the food delivery journey to the customer, including the last mile experience and enabling technology as a focal point in controlling the entire universe.