Attending and participating in the Gulf Host Restaurant Development Conference for the second year in a row was a very exciting and an enriching experience.
Malt & Salt Hospitality was involved in panel discussions and networking throughout the conference. Highly charged topics of Retaining the Customer and Building a Food Delivery Business in the Restaurant Industry were key areas of participation for us.
With the topics being very close to our hearts, the level of engagement & quality of discussions from all panelists were of a very superior grade. Akhilesh moderated both the panels and spearheaded critical points pertaining to the exciting topics.
Retaining the customer involved not only a high bent into marketing tactics, building customer loyalty and factors of maintaining stickiness but also dealt with in-depth analysis of operational capabilities, cuisine standards and operating procedures thereby creating a cocoon of the customer engagement cycle.
Building a Food Delivery business allowed the discussion to dive deep into the psyche of customer’s taste preferences, spending patterns, food packaging & quality, logistics of the delivery mechanism, training, managing each touchpoint in the food delivery journey to the customer, including the last mile experience and enabling technology as a focal point in controlling the entire universe.